When was Vanlo founded?
Vanlo was founded in 2017.
Why was Vanlo founded?
Vanlo was founded to give the small ecommerce companies the same benefits of being a large ecommerce company.
I can’t find much about Vanlo online, why is that?
Vanlo purposely avoids the limelight. Most of our programs are secrets - shhhhh. And we want to keep them that way so we can keep the programs going :)
Where is the future of Vanlo going?
Vanlo is focused on adding new programs around the largest expenses for a business. 80% of expenses are the same from company to company. We want cheaper pricing for that 80%!
Where is Vanlo located?
San Francisco
What is Vanlo’s mission statement?
How big is the buying group?
We have several hundred companies apart of the buying group.
How does Vanlo make money?
Vanlo makes money off of two potential revenue models: subscriptions, and program commission.
How does billing work?
There are two types of billing within Vanlo: program billing, which is dependant on the partner supplying the services, and vanlo billing, which is for being apart of the buying group.
How are payments made? Are there credit card fees?
We have partnered with Stripe and Plaid as our payment processors. Go to your billing page to add your credit card or bank account. Note: if you pay with credit card there is an additional 3% fee.
Where do I get my receipts and billing history?
You can find all the receipts and billing history in the billing dashboard.
My subscription payment keeps failing, what can it be?
If you are paying via your bank account, you might need to tell your bank to allow Vanlo to pull fund from its bank account. Contact support@vanlo.com to figure out what exactly happened.
Do you have phone support?
Nope, just email support. However, we constantly check support@vanlo.com to solve any customer issues.
What are your email support hours?
9am—5pm Pacific Time
How do I get a list of all of programs?
Reach out to your account manager to see what programs you qualify for. Not all members qualify for all programs.
Do I get notified when programs are added?
Nope — not all members qualify for all programs.
Why isn’t there a list of programs posted on your website?
Not all members qualify for all programs. Through information that you give to our team, we can place you into the right programs that you qualify for.
How many different programs does Vanlo you have?
We currently have around a dozen programs.
Are some programs more developed than others?
Yes - discounts for some programs are better than others.
Why do you focus your programs on shipping, insurance, and platforms?
These are the largest expenses for small eCommerce companies that can be significantly decreased through volume pricing and the right relationship.
How did you design or pick the next program to add?
We take suggestions from our members. If you have one email us at support@vanlo.com. We love to hear the feedback!
What if I have a program for Vanlo? How do I get it added?
Great! Over half of our programs have actually come from members. Email support@vanlo.com and tell us about it.
What is Vanlo focusing on adding next?
We are focusing on adding optionality in our insurance programs. In the world of insurance everyone has different needs.
How does billing work for Vanlo programs?
Billing for your membership is through Vanlo. However, any product you purchase through our programs is through the vendor responsible for the program themselves.
What if the program(s) are discontinued? Do I get my money back?
You can cancel Vanlo member at anytime and get a prorated refund. Just email support@vanlo.com and we will take care of it.
What is Vanlo’s business model?
Vanlo is a buying group for ecommerce companies. We focus on cost cutting so you don’t have to. We not only leveraging our aggregated volume but also make it our focus so you don’t have to.
When are there Vanlo subscriptions?
Can I cancel at anytime?
You can cancel Vanlo member at anytime and get a prorated refund. Just email support@vanlo.com and we will take care of it.
Do the Vanlo subscription prices change?
Yes, every year.
What company name is going to show up on my credit statement?
If I have a billing issues, how do I resolve them?
Where can I get my receipts and billing history?
You can find all the receipts and billing history in the billing dashboard.
How much does Vanlo make off of their programs?
From the subscription plans we charge our customers or from the program vendors themselves. We never double dip (get a monthly membership and compensation from vendors).
Does Vanlo get paid by program vendors?
Sometimes. But we never charge you if we are getting compensated by the vendor. Usually, it’s a small percentage of your spend on the program.
Do you give compensation for referrals?
Of course, reach out to your Account Manager to find out what you can get.
How much of your business is from referrals?
Over 80% of our members are referrals. Keep them coming!
How do I refer my friends?
Just cc sales@vanlo.com on an email with your referral. It’s that simple and we will keep track.
